Taster Courses

Jamie's kitchen:
Fifteen lessons
on teamwork

Part of the two-part Jamie's kitchen training series, Fifteen lessons on teamwork follows Jamie's young trainee chefs as they move through the four stages of team development forming, storming, norming and performing to come together as an effective unit.

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Telephone behaviour:
The rules of
effective communication

This programme demonstrates telephone skills in a highly effective way. Anyone who uses the phone at work will learn how to answer the call with a ‘verbal handshake’, the importance of preparation, of showing callers that they're understood, and of asking open questions to gain information, using the caller's name frequently to establish trust.

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